Our Practice aims to provide you with the best possible treatment and advice at all times and to help you to keep healthy. We are committed to ensuring high standards of care for you and your family and we seek your support in working together.

Our commitment to our patients is to:

  • Treat you as an individual, with courtesy and respect at all times;
  • Offer quickly the most appropriate care, given by suitably qualified people who will explain your condition and treatment programme to you in a simple and understandable way;
  • Ensure the premises are clean, comfortable and accessible and the appointment times are flexible to meet your needs;
  • Offer you a consultation for a non-urgent appointment within a reasonable timescale depending on clinical priority;
  • For urgent cases, offer you an appointment on the same day though this may not be with the doctor of your choice;
  • Provide home visits, to the genuinely housebound or seriously ill, although the visiting doctor may not be the doctor of your choice. Prior to making a home visit, we may wish to seek from you brief clinical details of your condition, this will enable the doctor to assess your need;
  • Endeavour to provide repeat prescriptions within two working days, subject to clinical need;
  • Inform you when you arrive at the Surgery of any expected delays beyond your appointment time;
  • Give you access to your health records, in accordance with current legislation and treat all information / personal details in the strictest confidence.


The Primrose Surgery
Hillside Bridge Health Care Centre
4 Butler Street West

Tel: 01274 729602

Opening times
Monday to Friday
8.00am to 6.00pm

How to find us