bottle of pillsOrder Your Repeat Prescription via SystmOnline


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medicationThe Practice asks that you give 48 hours notice for repeat prescriptions to be processed.

Repeat prescriptions may be ordered by completing the counterfoil printed opposite your previous prescription, and handing in to a member of the Reception staff. Alternatively, a message form can be completed, the form can be obtained from the main reception desk.

You can also order your repeat prescription directly through this site. Click on the link above if you are registered for SystmOnline.

If you are unable to visit the surgery to order your prescription or receive your test results, please telephone 01274 729602. Dates and times for these services can be found below.

Prescription Times


12.00 - 2.00pm


12.00 - 2.00pm


3:30 - 5:30pm


12.00 - 2.00pm


12.00 - 2.00pm


Prescription Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website

How to order a repeat prescription - NHS (

Vulnerable patients

This information is to support patients who may be vulnerable and/ or have additional needs, who will require additional assistance to order their repeat medication, either from the practice or from a pharmacy. A person who may require assistance is an individual who is at risk of being unable to order or manage their own medication supplies due to life circumstances such as age, mental illness or capacity. Patients who may require additional assistance to manage their medication ordering, either from the practice or from a pharmacy, may be those patients who have or are:

Elderly housebound/ socially isolated

Palliative care

Serious mental health issues

Learning disabilities

Complex health needs

If you fit into these criteria please speak to the Receptionist or your local Pharmacist and we will endeavour to help your situation.

The Primrose Surgery
Hillside Bridge Health Care Centre
4 Butler Street West

Tel: 01274 729602

Opening times
Monday to Friday
8.00am to 6.00pm

How to find us