Our Practice aims to provide you with the best possible treatment and advice at all times and to help you to keep healthy. We are committed to ensuring high standards of care for you and your family and we seek your support in working together.
UPDATE PATIENT CONTACT DETAILS.
Please can patient/carers when contacting the practice make sure there contact Address and telephone details are up to date. This can be done by Telephoneing, coming in to practice as well as on your online NHS App and SystmOne online.This is important if we require to contact you.
KNOW WHO TO TURN TO FOR YOUR HEALTHCARE
We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.
HOW TO MAKE A COMPLAINT
We can try and resolve the issue informally with the Practice by bringing it to the staff attention. All our staff are experianced enought o try and support the patient with any complaint that is arisen. You can first try to resolve the issue informally with the Staff or complaints Officer. If you are not comfartable doing this or the issue isnt resolved, you can make a formal written complaint to the practice by either coming in and completing a formal complaint form or requesting by telephone 01274 729602 or email :