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Our Practice aims to provide you with the best possible treatment and advice at all times and to help you to keep healthy. We are committed to ensuring high standards of care for you and your family and we seek your support in working together.
UPDATE PATIENT CONTACT DETAILS
Please can patients/carers when contacting the practice make sure that their contact address and telephone details are up to date. This can be done by telephoning, coming in to the practice, as well as via your online NHS App and SystmOne online. This is important if we need to contact you.
KNOW WHO TO TURN TO FOR YOUR HEALTHCARE
We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.
HOW TO MAKE A COMPLAINT
We can try and resolve the issue informally with the Practice by bringing it to the staff's attention. All our staff are experienced enough to try and support the patient with any complaint that has arisen. You can first try to resolve the issue informally with the Staff or complaints Officer. If you are not comfortable doing this or the issue isn't resolved, you can make a formal written complaint to the practice by either coming in and completing a formal complaint form or requesting one by telephone 01274 729602 or email :
